Return and Refund Policy

Thank you for choosing us! We are committed to providing you with high-quality yoga pants and a comfortable shopping experience. To protect your rights and interests, please read the following return and refund policy carefully before making a purchase.

I. Basic Conditions for Returns and Exchanges

To ensure the hygiene, safety, and product quality for all customers, all yoga pants submitted for return must meet the following conditions:

  • Time Limit: You may apply for a hassle-free return or exchange within 30 days from the date you signed for the receipt of the goods.
  • Product Condition:
    • Products must be brand new, unwashed, unworn, and free of any odors (such as perfume or body odor).
    • Tags must remain fully intact and must not have been cut off.
    • Any included packaging bags and free gifts (if applicable) must be returned together.
  • Non-Quality Restrictions: As yoga pants are intimate apparel, returns or exchanges will not be accepted if they show man-made stains, damage from washing, or snagging caused by personal accessories or external scratching.

II. Quality Issue Returns and Exchanges

If the yoga pants you received have obvious quality defects (such as severe unraveling, fabric tears, or large-scale discoloration), please contact our customer service team within [48 hours] of signing for the package and provide clear photographic or video proof.

  • Once verified, we will process a free return or exchange for you and cover the round-trip shipping costs incurred.

III. Refund Process

  1. Submit Request: Go to your order page and click “Apply for After-Sales / Return & Refund”, or contact customer service directly to state the reason for return.
  2. Return the Item: Properly package the item and ship it to our designated return address (Note: Please include your order number, name, and phone number inside the package so we can process it quickly).
  3. Warehouse Inspection: Upon receiving the return package, our warehouse will complete quality inspection within [1–3 business days].
  4. Refund Issuance: Once the inspection passes, the refund will be returned to your original payment account (arrival time is usually [3–7 business days], depending on the payment channel).

IV. Shipping Fee Guidelines

  • No-Reason Returns/Exchanges: For returns or exchanges due to personal preference, incorrect sizing, etc., the return shipping fee must be borne by the buyer.
  • Quality / Wrong Item Issues: For product quality issues or if we sent the wrong style/size, both the return shipping fee and the replacement shipping fee will be borne by our store.
  • Important Note: We do not accept any form of “cash on delivery” (collect) packages. Collect packages will be rejected outright. Thank you for your understanding.

V. Special Circumstances Not Eligible for Return or Exchange

  • Products that exceed the return time limit.
  • Intimate apparel that has been stained due to a lack of personal hygiene protection during try-ons.
  • Any product damage caused by abnormal use, washing, or failure to follow care label instructions.
  • Special items clearly marked as “Non-returnable / Non-exchangeable” in clearance or promotional sections.

✨ Friendly Reminder: To avoid the inconvenience of incorrect sizing, we recommend carefully checking our Size Chart before placing your order. If you have any questions regarding sizing or styles, please feel free to contact customer service!

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